When first getting into the Superprof platform, you might find yourself overwhelmed by the amount of information and tutoring offers you will find.
However, we strongly remind you to take your time and read through all the information you find during your process. Here, we will describe how the dynamic of the fees and subscription work if you are a tutor or a student.
First, let's explain a bit more about Superprof's history and values.
How Superprof Payments Work
Payment Options for Students
Choose payment method
Offline payment or online payment
Offline payment
Arrange lessons with your tutor via phone or email and pay your tutor by your desired payment method (cash, transfer, check, etc.)
Online payment
It is a secure payment through Superprof messaging, and there is 100% refund if cancelled 24 hours before the lesson
Payment is triggered
You are charged only after the tutor accepts your lesson proposal via the platform
Money is held securely
Once charged, the money is secured by Superprof, ensuring the tutor does not receive it immediately
After the lesson
The tutor receives the payment 24 hours after the lesson has taken place
Refund
If you cancel at least 24 hours before the lesson, you are eligible for a full refund
Payment Options for Tutors
Off-Platform Payment
- You deal directly with the student and agree on how to get paid
- You get to choose any method that you both agree on (cash, bank transfer, PayPal, etc.).
- Superprof does not handle the transaction, so you are responsible for the payment process.
- Superprof is not involved in the payment process
- Disputes or cancellations must be managed personally with the student.
Online Payment (via Superprof)
- Payment is processed through Superprof's messaging platform
- Superprof holds the payment and transfers it to you after the lesson.
- A commission of 10 % is applied unless you have a Premium Pass (then zero).
- Funds appear in your Superprof balance 24 hours after the lesson
- Once eligible, the balance is transferred to your bank account or PayPal in ~3 working days
Superprof Fees and Charges
Student Pass Subscription
Once you have selected a tutor and sent them a request, you need to subscribe to the Student Pass. The Student Pass is a subscription pass that allows you to contact tutors on Superprof for 30 days. It has several advantages. With it, you can:
- Get access to all the tutors on the platform
- Choose from a wide range of subjects
- Securely book lessons
- A dedicated support team to help you in case you need assistance
- First class offered free by the majority of our tutors
Tutor Commission and Premium Subscription
Payment Security and Policies
Secure Payment Platform
Refund and Cancellation Policies
Conclusion
The fourth option became our solution, and this is how Superprof decided to become a bridge for online education. Superprof decided that offering subscriptions yielded the best possible value for the student's money and learning experience.
So, where other tutoring platforms may require their tutors and students to pay fees, Superprof makes things simple.
In order to have full access to the Superprof platform learning experience, the student can subscribe to our platform. Once, subscribed, they have access to more than 10 million tutors around the world and whatever hourly rate the tutor lists on their profile page is the per-lesson amount that they will collect.
We think that Superprof for tutors is an efficient way for passionate mentors to launch themselves into a tutoring business, all while protecting students' interests and parents' pocketbooks.
Superprof and its review system
Does the Superprof business model work? Besides the explosive growth the company has enjoyed over the past eight years, reviews, and testimonials on sites such as Glassdoor, Indeed and Trustpilot prove that, overwhelmingly, both tutors and learners are satisfied with the way things work at Superprof.
Of course, there are negative reviews; it would be suspicious if there were none, even if nobody had any actual complaints to make. These complaints are actually a good way for Superprof to address the things that are unclear or not working properly for the different users.
For the most part, students' negative reviews address the monthly subscription fee. These critiques all point in the same direction: students were unaware that they were agreeing to a subscription when they signed on with Superprof.
To put it simply, there are 3 relationships and possible exchanges that take place on the Superprof platform: Superprof and the student, Superprof and the tutors and the students with the tutors through the Superprof payment platform.
Superprof and the students
Students pay a £39/month fee which gives them a Student Pass. This subscription enables the student to have full access to the platform, and tutors, and guarantees a safe payment method between the parties.
The student pass is renewed monthly. Students can cancel their subscriptions at any time on their profile via the "Student Pass" tab by clicking "Suspend".
Superprof and tutors
Tutors are not charged a fee for setting up their profile; nor do they pay Superprof to maintain their profile page.
Tutors are free to set their per-hour rates based on whichever criteria they feel are relevant, be it their level of education or teaching expertise, their geographic location, some places where the living costs are higher, and the type of subject they teach.
Students and tutors with or without Superprof
Your subscription fee is separate from the per-hour fee your tutor advertises on their profile page.
Once you connect with a tutor and you both agree to take your partnership off the platform, you have the right to end your subscription. You will still pay your tutor their fee, though.
Should a tutor decide to filter their lesson payments through the Superprof platform, they will be charged a 10% processing fee—but there is no mandate for any tutor to do so. They may set up their fee collections in any way they see fit.
It is very important to have a clear understanding of the services that the platform provides and how you want to get involved with it as a student or as a tutor.
Superprof's Terms and Conditions
Superprof's role is to connect tutors with students; that's the extent of the company's involvement between the two parties. It might help to think of us as three separate entities, where each has responsibilities and can agree to the terms and conditions or the term of use of the Superprof platform; which we encourage you to read carefully and fully before you sign up for a Superprof membership or any other service available online.
To gain access to Superprof's 19 million+ tutors, the fee you pay depends on the country you live in. In the UK, it's £39 per month; it is roughly equivalent in other countries, allowing for exchange rates.
Also, note that tutors are encouraged to offer their first tutoring session for free to the student, but it is not mandatory.
We're honoured to be the bridge between students and the subjects they want to learn more about. That's really what drives the Superprof model.
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