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  • Student article

    Student article

    Lesson management

    Report a lesson

    Did the lesson not take place or did a problem arise?
    You can report the lesson from your messages section:

    • Click on the lesson in question

    • On the 3 small dots that appear “…”

    • Click "Report a problem"


    It is up to you to indicate the reason for the report:



    IMPORTANT
    You can report a lesson only 24 hours after it has taken place.

    Your report will be forwarded to our team who will get back to you to resolve it.
    Related articles
    • 1st lesson free
    • Face-to-face or webcam lessons
    • Take an online lesson
    • Online Lesson technical issues
    • Book a lesson
    • Edit a lesson
    • Cancel a lesson
    • Book a pack
    • Cancel a pack
    • Student cancellation policy
    • Payment for lessons
    All student categories
    Help Center
      • Find a tutor
      • Contact a tutor
      • Request sent
      • Request accepted
      • Request refused
      • Leave a review
      • 1st lesson free
      • Face-to-face or webcam lessons
      • Take an online lesson
      • Online Lesson technical issues
      • Book a lesson
      • Edit a lesson
      • Cancel a lesson
      • Book a pack
      • Cancel a pack
      • Student cancellation policy
      • Payment for lessons
      • Report a lesson
      • Payment Method
      • Change my payment method
      • Refund
      • Invoices
      • Create an account
      • Change or reset my password
      • Change my email address
      • Add or modify my phone number
      • Manage my notifications
      • Subscribe to the Student Pass to contact a tutor
      • Benefits of the Student Pass
      • Manage my Student Pass
      • Delete my student account

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