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Daniel
- Rate S$38
- Response 1h
S$38/h
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- ICT
IT Manager with 30 years of experience teaches problem solving skills and customer service skills.
- ICT
Lesson location
About Daniel
I have worked in IT for 30 years. Technology has changed a great deal, but the role of a topic expert in IT remains the same. There will be people who are unfamiliar with a tool they need to use and will need some help to understand how to get best use from it.
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About the lesson
- Primary
- Secondary
- Adult education
- +2
levels :
Primary
Secondary
Adult education
Masters
Doctorate
- English
- Spanish
All languages in which the lesson is available :
English
Spanish
The hardest part of problem solving is figuring out what problem needs solving. I will help you refine your approach to IT support.
Level 1 support simply follows a script to process tickets. Many of these jobs are/will be replaced by AI. Having the ability to understand the problem is a different skill set.
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Rates
Rate
- S$38
Pack rates
- 5h: S$190
- 10h: S$380
online
- S$38/h
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