1st lesson free
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Suppu
- Rate S$20
- Response 1h
S$20/h
Contact
1st lesson free
- Computer Science
Master Service Desk Management: From IT Analyst /Engineer /Agent to Strategic Leader
- Computer Science
Lesson location
About Suppu
I am the creator of the Service Desk Manager Masterclass, a comprehensive educational series on YouTube. I have dedicated my career to mastering the Professional Standards for Service Desk Managers. My teaching style is practical and result-oriented. I believe that a great Manager isn't just the best technician—they are a leader who understands People, Process, and Performance. Whether you are preparing for a certification or a job interview, I provide the templates, scripts, and frameworks you need to succeed.
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About the lesson
- Primary
- Secondary
- SPM
- +13
levels :
Primary
Secondary
SPM
Form 6
STPM
Adult education
Bachelor
Masters
Diploma
Doctorate
Other
Beginner
Intermediate
Advanced
Professional
Kids
- English
All languages in which the lesson is available :
English
Strategic Leadership: Defining Vision and Mission statements that align with business goals. The 7 Core Competencies: Developing Business Awareness, Emotional Intelligence, and Stress Management. Service Excellence: Moving from ticket-fixing to "Service Desk Champion" status. Career Transition: CV polishing and interview preparation for Management roles.
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Rates
Rate
- S$20
Pack rates
- 5h: S$100
- 10h: S$200
online
- S$20/h
free lessons
This first lesson is free to allow you to get to know your teacher so that they can best meet your needs.
- 1hr
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