Ex-Senior Manager with 37 years IT projects experience, provide College/University students with Real-World INDUSTRY knowledge on; (1) Managing IT Operations, Maintenance & Support, (2) Business Proce

Details

RM 70 per Module per Hour. Each Module lesson is for I hour.

(1) Real-World Industry IT Technical Operations, Maintenance & Support
Module 1
 Overview of Real-World IT Technical Operations & Maintenance (Part 1)

Module 2
 Overview of Real-World IT Technical Operations & Maintenance (Part 2)

Module 3
 User Support
 System Operations
 Operation Support & Administration

Module 4
 Problem Management
 Service Level (SLA) Management

Module 5
 Configuration Management (CM)
 Quality Assurance (QA)

Module 6
 TOM Team Organization
 TOM vs Managed Services

Module 7
 Common IT Challenges & Issues
 Approach in Potential Cost Savings
 Initial Study Proposal

Module 8
 Real-World Contract Agreement (actual)

Module 9
 Real-World Implementation (actual experience)


(2) Real-World Industry Business Process Reengineering (BPR)
Module 1
 Business Process Reengineering (BPR)

Module 2
 Post-Business Process Reengineering (Post-BPR)

Module 3
 BPR Challenges & Issues