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Olivia
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- English
- Reading
- Literacy
- CV writing
First-class Human Geography (Bsc) graduate with experience in a numerous fields including third sector, sales, retail, research, education, administration, and planning. Available to tutor immediately
- English
- Reading
- Literacy
- CV writing
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About Olivia
RESEARCH EXPERIENCE
Dissertation: Cardiff University 2019 - Project Title: Urban Inequality: The Case of Liverpool
The aim of my dissertation was to understand where economic inequality is happening in Liverpool, who is affected by the issue and how. To achieve this a mixed methods approach to data collection and analysis was employed. Interviews were conducted with long-term residents, photographs taken, quantitative data produced and analysed including Gini coefficients. The data showed that economic inequality increases closer to the city centre and that the issue is having detrimental social impacts on residents. This achievement illustrates my ability to research, investigate, analyse, and organise often complex information and to project manage.
WORK AND VOLUNTEERING EXPERIENCE
Business Support Officer – Chief Operating Officer’s Office - British Red Cross –2022-Present
My main responsibilities include:
- Diary and logistics management (Proactively manage the Chief Operating Officer’s diary, working closely with the Head of COO Office to ensure the COO’s time is aligned to strategic priorities. Ensure the COO is effectively briefed and prepared for meetings, taking a proactive approach to seeking updated information where appropriate; issue and manage briefing requests for the COO. Proactively manage travel and accommodation logistics).
- Administrative support to Chief Operating Officer, Head of COO Office & ISD DMT (Provision of proactive day-to-day business support for the COO, Head of COO Office and ISD DMT. Act as a central point of contact for the COO office, providing professional and proactive support and ensuring confidentiality and discretion where required. Support and work with colleagues to identify solutions to resolve matters as they arise, ensuring queries directed to the COO Office are handled in a professional, friendly, and efficient way and escalating matters of concern in a timely manner with recommended response. Act under agreed levels of delegation from the COO to transact matters on their behalf.)
- Collaboration and stakeholder engagement (Work closely with the Head of COO Office and COO Business Manager to provide excellence in advice and support we provide to internal and external colleagues. Build and maintain close rapport with the Chief Executive’s Office and all internal and external stakeholders. Drive quality and efficiency into the operations of the COO Office through process improvements, use of technology and automation).
- Team Member (Actively participates in all team meetings. Supports other team members. Work and behaves in accordance with all BRC policies and procedures. Upholds the Fundamental Principles of the Red Cross and acts with integrity, in accordance with the Society’s values (inclusive, compassionate, courageous, and dynamic).
Account Executive for the British Red Cross – 2020-2022
My duties include: organizing events, supporting the achievement of key performance indicators, including call abandon rate percentages and delays, managing enquiries, generating sales revenue, contacting prospective customers, arranging appointments for example with business development managers, ensure high standards of customer service, providing administrative and analytical support to colleagues and customers, contribute to the maintenance of the ISO 9001 and Investors in People standards, research and identify efficiency opportunities, ensure databases are maintained, problem-solve, work collaboratively with other departments to ensure business needs are met, contact prospective customers, ensure business needs are met, tracking account activities using the CRM software, upholding the Fundamental Principles of the Red Cross and Red Crescent Movement and to work within the Society’s Equal Opportunities policy.
Alongside my role I have been involved in the following:
- A making effective decisions course
- Young Staff Network
- A HubSpot Partner Agency Tender project.
- Interview Panel Project which involved completing E-Learning regarding attracting the right candidates, shortlisting, interviews, interview follow-up, and onboarding; discussion best practice and different interview forms; partaking as a panelist in interviews.
- Volunteering to be involved in a blog written based on experiences at the British Red Cross.
- The introduction of Mental Wellbeing and Resilience training to customers.
- The management of colleagues’ workloads when they are on annual leave
- The induction of colleagues into the team.
- I have helped developed and initiated the development of processes and procedures to increase the efficiency of services and of other elements of my role. For example, producing email signatures, automatic email replies, standardised processes, and regular team updates to help reduce response rate times and ensure a high standard of customer service.
- Data matters and information governance courses
- Covered a Customer Service Administrator role which involved making payments to venues, resolving inbound email payment and debt enquiries, working collaboratively with internal and external departments to maximise payment collections and deliver reduced debtor days, and ensuring internal invoicing and databases instrumental to the completion of role responsibilities are maintained and up to date.
Volunteer Administrator for Halewood Town Council - November 2019-February 2020
I performed administrator tasks such as answering phone calls, taking messages, dealing with payments, and helping with event scheduling. This experience developed my ability to provide administrative support, collate information, manage events, my computer and phone skills, and ability to create and maintain strong internal and external relationships.
Front of house staff, Coast Café – December 2019- February 2020
My role involved selling products, providing a high quality of customer service, and ensuring the premises was kept to a high standard. This experience enhanced my personability, written and verbal communication skills, attention to detail, ability to retain information, and numeracy skills.
Graduation service team worker for Ede and Ravenscroft - July 2016, 2017, 2018, July and December 2019
My customer-facing role covering the graduation weeks of universities in both Liverpool and Manchester. involved welcoming and gowning customers, responding to customer queries, collecting, selling, and sorting products. This required high levels of commitment and self-motivation given the extended working day, time-pressured conditions, client-facing nature, and sales tasks. This developed my comfortability working under pressure in a fast-paced environment, capable of delivering to short timescales, and my strong interpersonal skills. To elaborate, the team’s role involved serving around 500-1500 clients within a few hours period.
Liverpool City Council-2018
My work experience with Liverpool City Council’s Planning Policy Coordinator and planning department was valuable in gaining insight into the planning and policy sector, the work of a council, document management, project development, and an office environment. Whilst I am a strong leader and can manage workloads in a timely manner and to a high standard with minimum supervision, I also have experience of and enjoy working in teams. I believe I create a positive, efficient, and collaborative environment. My work experience with Liverpool City Council involved completing research for my supervisor individually whilst also delivering Article 4s in a team and working on the Frequently Asked Questions Document published alongside the Local Plan with my supervisor. I also attended staff briefings and a meeting at the Metro Mayor office.
Assisted classes at King David Primary and High School- 2014-2016
Volunteering with Year 1,7, 8 and 9 classes involved aiding children in their reading, writing, and geography studies. This proved valuable in developing my ability to work with people of various ages, convey information clearly, aid the learning and development of others and review work.
Assisted classes at Vogue Dance Academy Liverpool- 2005-2016
My role of assisting classes involved leading group activities, memorising choreography, and information at a fast pace, and motivating and teaching students of a range of ages. The experience enhanced my organisational, communication, and leadership skills.
The Reader Organisations’ Off the Page Summer Club- 2015
As a volunteer I mentored and taught children from diverse backgrounds reading and social skills. This was beneficial in honing my relationship building skills, ability to talk with clarity, ability to communicate and influence others, explain complicated information, provide advice and information, and work with people in sensitive situations.
Towers Residential Outdoor Education Centre Snowdonia and The Field Studies Centre-2015
This work experience, which involved touring facilities and observing data collection, extended my understanding of the importance of sustainability, human interaction with the environment, education on the environment, and the role of conservation and of an ‘Outdoor’ Centre. The experience also strengthened my adaptability and commitment to overcoming challenging activities as I undertook mountaineering and caving.
Charity Fundraising
My passion for helping people has resulted in my involvement in various charity events. Such activities have developed my public speaking, work with others towards a shared goal, ability to influence and encourage others, event-manage, and to lead. Examples of my fundraising activities are listed below:
- Snowden trek with Vogue Dance Academy, personally raising £150 of the £2500 total for Zoë’s Place, Liverpool.
- Raised money for Cancer Research UK.
- Held an auction in support of people in Guatemala raising £500.
- Fundraising for the Oliver King Foundation and Whitechapel Homeless Centre, Liverpool
COMPUTER SKILLS
- Distinction* in ICT at BTEC Level 2
- Competent with CRM, Coursebooker, Microsoft Office, Micollab, Mitel, Zoom, Ignite, Microsoft Teams, and QGIS software.
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About the lesson
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Bachelor
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- English
All languages in which the lesson is available :
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Available to tutor all ages and to personalize teaching style.
Available for 30 minute-1 hour lessons.
- Degree: Human Geography (Bachelor of Science) First Class Honours
- A-Levels: History (A*), Geography (A), English Language (A)
- AS- Levels: English Language (A), Chemistry (B), Geography (B), History (A), General Studies (B).
- GCSE’s: English Language (A*), English Literature (A), Mathematics (A*), French (A), Geography (A*), History (A*), Triple, separate science award- Chemistry (A*), Physics (A), Biology (A), Physical Education (B), Religious Education (A*), Information Communication Technology (Distinction*).
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Rates
Rate
- S$17
Pack rates
- 5h: S$85
- 10h: S$170
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- S$17/h
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